Your Rights as Our Patient

If you have any questions or would like to make a complaint about a possible violation of your rights, please call the advocacy office or click the appropriate link below.

Grievance FormEnglish and Spanish
Appeal FormEnglish and Spanish

Grievance/Appeal Process InformationEnglish and Spanish

Your Hearing Rights English and Spanish


Complaint and Grievance Brochure - English

Complaint and Grievance Brochure  - Spanish

Advance Healthcare Directive - English-12Font

Advance Healthcare Directive - English-18Font

Advance Healthcare Directive - Spanish -12 Font

Advance Healthcare Directive - Spanish -18 Font

Guide to Medi-Cal Mental Health Services - English and Spanish


Family Advocate Information

Family Advocate Information - Spanish

Patient's Rights Advocate
PO Box 1000
Bakersfield,  CA 93301
Phone (844) 360-8250

Family Advocacy

The Role of the Family Advocate
If a member of your family, significant other or close friend is suffering from mental illness, you can contact the Family Advocate for help.  The Family Advocate of the Kern County Mental Health is the family’s link to services with Kern County’s mental health services.  A variety of services is available to help you navigate the mental health system.  The Family Advocate is a trained professional who can help you to support and assist your family member. 

Family Advocacy Services 
The following are some of the services provided by the Family Advocate: 

  • Help families search for appropriate services as supporters

  • Advocates for families and helps families communicate with service providers

  • Offers suggestions and shares ideas regarding approaches to problems that arise 

  • Assists the family with complaints and concerns regarding mental health services 

  • Provides education for family members about 

      o Participation in treatment direction or discussion 
      o The National Alliance on Mental Illness (NAMI) in
          Kern County


The Family Advocate CANNOT: 

  • Provide therapy services needed by an individual or by family members 

  • Release confidential information to family members without the client’s consent 

  • Make decisions for family members 

  • Force a family member receiving services to do anything against his or her will 

For more information about

Kern County Mental Health Family Advocacy services,

call  844-360-8250