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Kern Behavioral Health & Recovery Services is dedicated to providing the best care
and mental health and/or substance use treatment possible for our clients. 

If you are not happy with the services you or a loved one have received, a Patients’ Rights Advocate can explain the Grievance & Appeal Process and answer any questions you may have. 


The Grievance & Appeal Process

If you have any concerns about the services you receive, you may select any option that is comfortable for you and/or your representative:

  • Speak directly to your case manager, therapist or doctor about your concerns.

  • Ask to speak to a supervisor at the location where you receive services. Request a second opinion.

  • Complete the grievance and appeals prestamped forms available at all mental health and substance use disorder service sites, and mail the completed form to the Office of Patients’ Rights.

  • Contact the Office of Patients’ Rights at 844-360-8250, Monday-Friday, 8 a.m. – 5 p.m. 

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Complete a grievance or 
appeal form and mail to 
Office of Patients’ Rights
P.O. Box 1000
Bakersfield, CA 93302

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Contact the Office of 
Patients’ Rights directly at 

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Ask to speak to the supervisor of your treatment team, which is posted at all service locations

Forms are available at all KernBHRS and contract provider locations.

When you ask for help, we’ll reach out to learn what happened. Please be prepared to share:

  • Your name, phone number and mailing address

  • Description of complaint

  • Date of the incident

  • Names of people involved. Please include the treatment provider name and any involved staff

  • Have you talked with your case manager, therapist or the supervisor?

  • What do you want to happen next?

What We Need to Know

Filing a Grievance or Appeal


Beneficiary Informing Materials

Beneficiary/Member Handbooks

Kern Provider Directories

Change of Provider/Second Opinion

Hearing Rights Process

Continuity of Care – Mental Health

Transition of Care – DMC-ODS